Refund policy

At M Renee, each pen and journal is thoughtfully customized just for you. Because of the personalized nature of our products, we do not accept returns or exchanges on customized items—unless an item arrives damaged or with incorrect engraving.

If there’s an issue with your order, we want to make it right. Please submit any concerns through our Contact page, including:

 

• Your order number

• A brief description of the issue

• Clear photos (if applicable)

 

Our team will review your submission and get back to you promptly with a resolution.

Thank you for supporting our small business and for choosing M Renee for your meaningful, one-of-a-kind pieces.